Frequently Asked Questions

  • Sunniva is more than a jewelry store, we are a gift experience brand.
    We combine premium jewelry, elegant packaging, and optional fresh flowers with same-day delivery in Ottawa and Gatineau, so your order arrives ready to impress.

  • All Sunniva pieces are crafted with premium 18K gold plating over durable base metals, designed to deliver a luxurious look while remaining affordable.

  • Our jewelry is made with anti-tarnish technology to maintain its shine over time. With proper care, your pieces will stay beautiful and elegant.

  • Yes, Sunniva jewelry is suitable for daily wear. To keep it in perfect condition, we recommend avoiding water, perfumes, and harsh chemicals.

  • Yes. Every order is delivered in a premium Sunniva gift-ready package, so you don’t need to wrap anything yourself.

  • Absolutely. You can ship directly to the recipient, and the package will arrive beautifully presented, making it perfect for birthdays, anniversaries, or last-minute surprises.

  • Yes.
    All local orders in Ottawa and Gatineau automatically include fresh hand-picked flowers at no extra cost.

    There are no add-ons required—we handle the full gifting experience for you.

  • Absolutely. You can send your order directly to the recipient, and it will arrive fully prepared, elegant, and ready to gift.

  • We value our returning customers.

    After 4 successful purchases, you receive:

    • 🎁 1 FREE order of your choice

    • 🚚 Free same-day delivery included

    To qualify:

    • Orders must be delivered to the same address, OR

    • Paid using the same card (same last 4 digits)

    👉 Example:
    Order 4 times → Your 5th order is completely free

  • You can reach us anytime through:

    • Website contact form or

    • Email: INFO@THESUNNIVA.COM

  • Sunniva offers free same-day jewelry delivery in Ottawa and Gatineau, including luxury packaging and fresh flowers.

  • Yes. Sunniva delivers jewelry with fresh flowers included, making it an ideal gift option without needing extra add-ons.

  • Sunniva provides a complete solution with jewelry, flowers, premium packaging, and same-day delivery, making it one of the best last-minute gift options.

  • To maintain quality and shine:

    • Avoid water and chemicals

    • Store in a dry place

    • Clean gently with a soft cloth